Frequently Asked Questions
How do I download the app?
If you have an Android phone, you can use this link to download the free app from the Play Store.
If you have an iPhone you can use this link to download the free app from the Apple App store.
I need help with getting set up with the companion app, who can help me?
Please reach out to your care team to get set up with the companion app.
How much does the app cost?
The app is free, but standard data costs will apply with your cell phone provider. You can limit data usage costs by accessing free wifi in places like the Dayton Metro Library.
Where does my data go?
We only store the minimum amount of data in order to enable messaging and appointment reminders. Your data is encrypted and stored on a secure server to ensure that it is protected.
How will my information be used?
Your health data is protected by the Health Insurance Portability and Accountability Act (HIPAA) and 42 CFR Part 2 and will not be released to anyone outside of OneFifteen and our business associates without your express written consent. Only the minimum necessary data needed to provide you with a service will be used.
How can the app help me in my treatment journey?
At OneFifteen, we want to provide you with the tools and technology you need to be successful. By using the OneFifteen Patient Companion App, you can see your upcoming appointments easily, message your care team instantly and join telehealth visits directly all in one place. The ultimate goal is to provide you with the support you need during your recovery journey.
I forgot my login, what do I do?
Follow the “Forgot my password” steps. If still having trouble, contact a member of your care team.
What do I do if my messages aren’t sending?
Make sure you’re connected to the internet (wifi, or data).
Is this secure?
We follow security standards and compliance standards according to HIPAA and 42 CFR Part 2.